Frequently Asked Questions

We’re here to help!

If you don’t see the information you’re looking for in our list of questions below, feel free to reach out to our team of expert aromatherapists.


Can I email you my order and credit card information?

Can I pay by check?

Can I pay over the phone or by mail?

Can I use two promotional code for one order?

How secure is your website?

What forms of payment do you take?

Processing, Shipping and Returns

Do you ship internationally?

How are your oils packaged?

What are your shipping charges based on?

What if I want to change/cancel my order after it has been placed?

What is your return policy?

What kind of a container are the bulk oils shipped in, and how do I open these containers?

When will my order be processed?

Product Questions

Are essential oils safe for kids?

Are essential oils safe for older folks?

Are your oils organic?

Can we use your oils internally?

Do I need to keep my carrier products inside of the refrigerator?

Do I need to keep my essential oils in the refrigerator?

Do I need to keep my hydrosols inside of the refrigerator?

Do you offer free samples of your products?

Do your hydrosols contain lead?

How do I know the products you carry are 100% pure, natural, and free of chemicals and pesticides?

I am confused on the storage of essential oil blends. Can I use a PET bottle to store blends in jojoba or with other carriers?

I live in a very warm climate. Will the products being sent to me be safe from the effects of outside heat?

If I have diluted essential oils in a carrier, can I store the blend in a glass bottle with a rubber dropper top?

What are your prices based on?

You don't offer the products I'm looking for, what should I do?


Aromatics International
247 Westgate Way
Florence, Montana 59833